General Privacy Statement

This Privacy Policy outlines the types of information Rolls-Royce Motor Cars, LLC and its agents (collectively referred to herein as “RRMC”) may collect about you), how RRMC may collect, use, store or share information about you; steps RRMC takes to protect this information; and choices you are provided with respect to the use of this information.
By visiting this site you understand and agree to the terms as outlined in this Privacy Policy. As business conditions change, we will update this policy to reflect changes in our business practices. We reserve the right to change our Privacy Policy at any time. We will post revisions to our policy on our Website, and/or provide other notification as appropriate.

Online Privacy and Security

In your use of this website and in your dealing with us you may choose to share personal information with us, such as your name, address, contact information, or even your driving interests. We may use this information for delivery of products or services, customer relations, protecting our business and legal obligations, marketing research and other marketing and service related purposes like sending brochures you request and keeping in touch by email. We may share generic aggregated demographic information not liked to any personal information regarding visitors and users with our business partners, service providers, trusted affiliates and advertisers. With the limited exceptions below, we will not disclose any personal information you choose to share with us with anyone outside RRMC or outside our related companies or business partners or service providers acting on our behalf all of whom are contractually obligated to keep personal information confidential:

  • We may share your personal information with a third party in the event that a division or product link of RRMC is bought, sold or otherwise transferred, or is in the process of a potential transaction as among the transferred business assets, and so that the buyer of that product line or division can continue to provide you with information and services.
  • We reserve the right to disclose your personal information to respond to authorized information requests from government authorities, subpoenas or other litigation process or to protect the interest or safety of the Website visitors, customers employees, or others to address national security situations, or when otherwise required by law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Without your specific permission, we will never transfer your personal information to any third party for that third party’s marketing purposes.

A. What information does RRMC collect?

As part of providing you with our products and services, we obtain ‘personal information’ about you, such as your name, address, email and phone number, when you submit such information to us. We also may obtain such information from third parties. ‘Personal information’ means information that identifies you or could reasonably be used to identify you. We also may collect other information about your visits to our Website and other car buying activities you undertake during or after your visit to RRMC.com without you actively submitting such information. This information may include, for example: your browser type and language, your operating system, your Internet Protocol (IP) address, the URLs of websites you visited before and after visiting our Website, the web search that landed you on our Website, the web pages and advertisements you view, and the links you click on within our Website. For more information see “Cookies and Other Tracking Technologies” below:

B. How does RRMC use my personal information?

Our primary goal in collecting personal information from you is to facilitate efficient transactions and provide you with information regarding relevant products and services. RRMC will not do anything to jeopardize your trust, including renting or selling your personal information.

C. What information does RRMC share?

We share personal information with RRMC affiliated companies as well as non-affiliated companies that provide services on our behalf. All of these companies are contractually obligated to keep the personal information that we provide to them confidential and to use such information only to provide the services we ask them to perform. We also share personal information with non-affiliated companies that market our products and services such as our authorized RRMC dealers who are distinct entities and have their own privacy policies.

D. Is my personal information secure?

We maintain physical, electronic and procedural safeguards designed to protect personal information. We also employ encryption technologies and user authentication procedures that are designed to keep your data secure. We limit access to personal information to authorized personnel, contractors, service providers and business partners who need access to perform their job and are contractually required to keep your information secure.

E. Where is my Personal Information Stored?

Your personal information is stored in electronic format on servers located in the United Kingdom and maintained by RRMC.  RRMC may be compelled to disclose this information to US governmental agencies if required to do so by U.S. law.

F. Can I opt-out of receiving marketing communications?

You may decide at any time that you would prefer not to receive marketing communications.

If you wish to “unsubscribe” from our marketing communications, you may do so at any time online by accessing our Unsubscribe form, or by contacting us at the contact information below. Please allow up to 7 business days to process your request. Be assured that your decision to opt-out of our marketing communications will not affect your business relationship with us.

G. How long is my personal information retained?

Your personal information will be retained for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.

H. Correcting/Updating Personal Information

When a user’s personal information changes (such as ZIP or postal code) or if a user no longer is interested in our service and we are notified of such changes, we will endeavor to correct or update that user’s personal information.

If you would like to correct the accuracy of any personal information we have about you, you may modify your information by contacting us at 1-877-877-3735 and customer.relations@rolls-roycemotorcarsna.com.

At your request, we will let you know what personal information we have in our possession about you, what it is being used for, and to whom it has been disclosed. We will respond to your request within the time period prescribed by law. You may be requested to provide satisfactory identification and proof of entitlement to access your personal information. We will provide you with access to your personal information that is in our possession, subject to certain exceptions. For example, we may not provide you with your personal information where the information is subject to solicitor-client privilege or consists of references to other persons or proprietary information that cannot be severed from the record. There may be reasonable costs associated with your request.

Privacy of Children

We do not knowingly collect or use any personal information from children (we define ‘children’ as minors younger than 13) on our site, without prior, parental consent. We do not knowingly allow children to order our products, communicate with us, or use any of our online services.

If you become aware that a child has provided us with personal information, please contact us by email at: customer.relations@rolls-roycemotorcarsna.com  or by calling Rolls-Royce Customer Relations at 1-877-877-3735, and we will work with you to address the issue.  We take all reasonable measures to delete the information as soon as possible and to not use such information for any purpose, except where necessary to protect the safety of the child or others as required by law.

Links to Other Sites

Though our Website contains links to other sites, we are not responsible for the content, links or privacy on any of those sites. We recommend that you review the Privacy Policy applicable to those sites before accessing them.

Email Links

We use email links throughout the Website to allow you to contact us directly with any questions or comments you may have. We read and try to reply promptly to every one. Information in the message is used to respond directly to your comments or questions. We may also file your comments to improve the Website and programs, or review and discard the information. Your personal information is not shared with third parties except as noted in Section 3 of this policy without your express permission.